Transforming Workforce Mobility: AI-Enhanced Internal Mobility for a Major Government Body

Situation 

For over a decade, this federal agency has used Springboard. Initially, our role centred on providing technology to manage recruitment processes within their healthcare division.

The government client faced significant challenges due to siloed departmental structures that prevented cross-organisational visibility of available talent and skills. This fragmentation intensified their talent management challenges, particularly given rapid technological changes, expanding skills gaps, and evolving workforce demographics. Each department operated independently in their talent acquisition efforts, and employees had limited awareness of opportunities beyond their immediate departments.

The client approached us with two critical objectives: to help them redeploy 800 healthcare staff within a two-week timeframe, and create a sustainable internal mobility framework for long-term talent management.

Solution 

To support Internal Mobility, Springboard harnesses AI technology to create automatic matches between employees and available positions, accessing a pool of qualified, engaged candidates to accelerate hiring while fostering a culture of professional development and retention. Building on their existing Springboard infrastructure, we streamlined internal sourcing processes and developed a comprehensive skills mapping system to facilitate the healthcare division’s redeployment initiative.

We then implemented an enterprise-wide internal mobility portal to enable ongoing workforce redeployment, creating a more dynamic organisation capable of swift talent redistribution based on operational needs. Our customised solution comprised four essential components:

• Internal Career Portal: We designed a Workforce Mobility Hub to support various redeployment scenarios—from surge staffing to permanent transfers. Springboard enables staff to explore cross-departmental opportunities, maintain professional profiles and receive customised job notifications.
• Employee Expression of Interest: Springboard offers a streamlined process where employees can express interest in temporary or permanent internal opportunities through digital forms, automatically placing them in relevant talent pools.
• AI Matching and Search: Springboard AI technology continuously analyses the employee database, matching candidates to positions based on their capabilities, background and preferences. Managers utilise this AI-powered matching system to build targeted talent pools, engaging candidates through automated communications in Springboard CRM. The system has successfully incorporated over 5,000 employees into talent pools since launch. 
• Skills-Based Assessments: Through integration with leading assessment platforms, Springboard provides comprehensive skills evaluation, ensuring optimal role alignment and supporting long-term career development.

Results 

Springboard Internal Mobility not only achieved the immediate goal of redeploying 800 healthcare professionals but also established a sustainable framework for ongoing internal mobility. The platform now serves 66,000 full-time employees across 40 departments, strengthening the organisation’s ability to maintain an adaptable, skilled workforce prepared for future challenges.